My order

When you become a member with us, you get access to My Pages. There, you will find information on all your orders; when you ordered, what products you ordered, what it cost, and what payment method you used. You also get a good overview of all the products you saved as favorites. Need to change your address, phone number or other information? You can do this also in My Pages!

Can I change my order?

We can absolutely change or remove items from your order, as long as it has yet to be processed by our warehouse.

Is my order shipped?

As soon as we process your order, we will send you an email to inform you that your order has been shipped.

Where is my order?

If you have not received your order within 4-7 working days (Mon-Fri), you will receive a notice regarding the delay. It may be that one item had to be back-ordered or that we are experiencing slight delays due to a high workload at Nelly.com/Nlyman.com. If you have not yet received your order within 7 working days (Mon-Fri) after receiving a delivery update from us, kindly contact our customer service team.

3Contact customer service

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We do our best to reply to your queries as soon as possible, within 48 hours, weekdays (Mon-Fri).

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