1 Hi! What can we help you with?
2Payment
Debit Cards
- No charge
- Visa or MasterCard
- €9.95 return postage
We currently accept only VISA and MasterCard. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.
Has my order been processed?
You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.
The purchase did not go through, but has it made a reservation anyway?
A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.
When will I receive reimbursement for my return?
When you return something to us the refund is based on the payment method you chose for the original order. If you choose to pay with credit/debit card, the refund will be placed onto the same card. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account. If the order was paid for with a discount code or gift card we credit your bank account to the value of the returned goods once the returned item/s are registered with us.
Qliro Konto & Delbetalning
- 29 kr avgift per fakturatillfälle
- Köp nu – Betala i oktober
- 3, 6, 12, 36 mån
- 49 kr returporto
Betalningsalternativ i samarbete med Qliro
När du väljer att betala ditt köp med Qliro Konto eller Delbetalning accepterar du att Qliro behandlar dina personuppgifter. Se Qliros integritetspolicy för en närmare beskrivning av Qliros personuppgiftsbehandling.
Köp nu – Betala i oktober
Du som har valt extra lång betaltid genom Qliro AB's kampanj "Köp nu - Betala i oktober" kan läsa mer om villkoren nedan. Qliro AB kommer att samla dina köp i kampanjen ”Köp nu – Betala i oktober” i en faktura som skickas ut via e-post i mitten av oktober med förfallodag 2020-10-30. Uppläggningsavgiften är 39 kr per köptillfälle, inga övriga avgifter tillkommer. Du väljer själv om du vill delbetala eller betala hela beloppet direkt. Läs mer om Qliros villkor för kampanjen här.
Qliro Konto och Qliro Delbetalning
När du väljer delbetalning får du genast besked om din ansökan har beviljats och vi kan hantera ditt köp omgående. Skulle din ansökan inte bli beviljad kan du gå tillbaka och välja ett alternativt betalningssätt.
Du kan ha ett eller flera pågående delbetalningsköp och Qliro sammanställer dem på en månadsfaktura som skickas till dig via e-post i mitten av varje månad. Du kan när som helst under delbetalningstiden betala hela din kvarvarande skuld.
Fullständiga villkor
Qliros fullständiga villkor för konto och delbetalning hittar du här.
Se också Standardiserad Europeisk Konsumentkreditinformation.
Sales and Campaigns
If you have a rebate card or code you want to use, simply fill in the code at checkout and click "Activate". You will immediately be able to see the final price in the order overview.
Can I combine sales and gift cards?
Yes, you can! However, you cannot combine discounts with other discounts, or rebates, and already reduced items.
Where can I see the validity of my gift card?
You can find the validity of your gift card either in the email with which you received the e-gift card or on your physical gift cards. For NLY Points, you can check the validity under "My Pages".
Do you have a discount code I can use?
By following us on social media such as Facebook, Instagram, Twitter, and Snapchat, you are always the first to take advantage of our discounts and offers. We also recommend signing up for the newsletter so you don't miss a thing.
Safety
We use SSL (Secure Socket Layer) which is a security protocol for secure data transmission over the Internet (or other networks). The SSL protocol provides an encrypted channel between sender and receiver. Encryption ensures that no one can tamper with the data (message integrity). The SSL protocol uses digital certificates to verify the sender and/or recipient of the data transfer (Server Authentication)
Paypal
- No charge
- Fast and safe
- € 9.95 return postage
Pay faster and safer by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card associated with your PayPal account.
What is the difference between Paypal and, for example, Debit card?
By paying via your Paypal Account, you do not disclose your account information. The only thing you need to do is log into your Paypal account through our checkout.
3Contact customer service
Common questions right now:
Where is my return?
In My pages you can track your return(only applies to members who are logged in). A return takes about 14 days to process, starting from the day you hand in the package to an agent.
We will email you a confirmation as soon as the return is processed.
Do you want to change or delete your order?
You do not have the opportunity to change your order yourself after you have confirmed it. However, our customer service can change or remove goods from your order as long as it has not been processed by our warehouse.
Contact us directly via chat and we have the best chance of being able to help you before the order has been locked for handling.
Are you waiting for your package?
You can find the tracking information in the delivery confirmation email!
You can also try searching for the answer to your question here.
Still have questions?
Send us an email