2 Contact us
3Contact customer service
Ask Us a Question!
We don't have a phone number, but we'll be happy to help you via this contact form. We'll do our best to reply to your query as soon as possible, within 48 hours, weekdays (Mon-Fri).
If you have a complaint about a product or our service, then this is also the place for that. You will receive a confirmation that your complaint was received and you'll get a proper answer as soon as possible, although always within 14 days. If you do not agree to the answer, and we cannot come to a solution together, then you can put your complaint before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), or the European ODR Platform via this link.
We are currently experiencing particularly high demand at our warehouse, which can unfortunately result in longer delivery times. We apologize and want you to know we're working as fast as we can! <3 Nelly
From now on we only communicate in English but all other things remain the same! Please be aware that we will only respond to emails written in English.