Hi! What can we help you with?
When you become a member with us, you get access to My Pages. There, you will find information on all your orders; when you ordered, what products you ordered, what it cost, and what payment method you used. You also get a good overview of all the products you saved as favorites. Need to change your address, phone number or other information? You can do this also in My Pages!
Can I change my order?
It is possible for customer service to change the size/color of an item and remove items from your order, but it must be done before your order is processed. All orders are processed as quickly as possible to ensure timely delivery. This means we cannot guarantee the option to change or cancel orders, as these actions have a short window in which to occur. You are more than welcome to contact our customer service and we will gladly accommodate your request when the option is available.
Is my order shipped?
As soon as we process your order, we will send you an email to inform you that your order has been shipped.
Where is my order?
If you have not received your order within 4-7 working days (Mon-Fri), you will receive a notice regarding the delay. It may be that one item had to be back-ordered or that we are experiencing slight delays due to a high workload at Nelly.com/Nlyman.com. If you have not yet received your order within 7 working days (Mon-Fri) after receiving a delivery update from us, kindly contact our customer service team.
By becoming a member you get access to My Pages. There, you can update your account information and keep track of your favorite pieces through product watches. Becoming a member is free of charge.
I want to create an account, but my email address is already used. What do I do?
That means you have already created an account with us. Click on "Sign in" and choose "Forgot your password?". From there, fill in the email address with which you tried to register. After, we will send you a link to follow so you can update your password.
I forgot my password. What do I do?
Click on "Sign in" and choose "Forgot your password?". Fill in your Nelly/NLYMAN registered email address. After, we will send you a link to follow so you can update your password.
Under My Pages you can easily keep track of which items you're watching right now!
Monitoring the size of an item will inform you, via email, when the selected size is back in stock. That way you can quickly and easily shop for the sizes that were previously sold out.
How do I Monitor Size?
When you're on the product page for the item you would like, click the "Monitor Size" button just under the size elections. To enable monitoring, select the size you want to monitor and then fill in your email address to receive an alert by mail.
Can you answer when/if a product will come back in stock?
No, the best way to do this is by clicking Monitor Size. See instructions above!
By using My Lists, you can keep track of the items you're most interested in. You can find My Lists under the My Pages section here.
How do I use "My Lists"?
To favorite an item in "My Lists", click the heart which can be found under every product. After, click the list on which you wish to add the product.
To see your saved favorites click here. You can even delete, edit or create new lists here.
Can I reserve a product by adding it to my shopping bag?
No, you cannot reserve a product. To be sure to acquire a specific item, you must be the first to complete the purchase.
3Contact customer service
Ask us a question!
We do our best to reply to your queries as soon as possible, within 48 hours, weekdays (Mon-Fri).
Our chat is currently unavailable. When available, you can chat with us on weekdays, between the hours of 12-18 (CET).
Due to recent exceptionally high sales , we are currently experiencing delays in our return process. Therefore, it may take extra time for your return to be registered with us.