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My order

When you become a member with us, you get access to My Pages. There, you will find information on all your orders; when you ordered, what products you ordered, what it cost, and what payment method you used. You also get a good overview of all the products you saved as favorites. Need to change your address, phone number or other information? You can do this also in My Pages!

Can I change my order?

It is possible for customer service to change the size/color of an item and remove items from your order, but it must be done before your order is processed. All orders are processed as quickly as possible to ensure timely delivery. This means we cannot guarantee the option to change or cancel orders, as these actions have a short window in which to occur. You are more than welcome to contact our customer service and we will gladly accommodate your request when the option is available.

Is my order shipped?

As soon as we process your order, we will send you an email to inform you that your order has been shipped.

Where is my order?

If you have not received your order within 3-7 working days (Mon-Fri), you will receive a notice regarding the delay. It may be that one item had to be back-ordered or that we are experiencing slight delays due to a high workload at Nelly.com/Nlyman.com. If you have not yet received your order within 7 working days (Mon-Fri) after receiving a delivery update from us, kindly contact our customer service team.

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Ask Us a Question!

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