Hi! What can we help you with?
- No charge
- Visa, MasterCard or American Express
- You are responsible for the return costs
We currently accept only VISA, MasterCard and American Express. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.
Has my order been processed?
You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.
The purchase did not go through, but has it made a reservation anyway?
A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.
When will I receive reimbursement for my return?
When you return something to us the refund is based on the payment method you chose for the original order. If you choose to pay with credit/debit card, the refund will be placed onto the same card. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account.
Qliro Konto & Delbetalning
- 29 kr avgift per fakturatillfälle
- Köp nu – Betala i januari
- 3, 6, 12, 36 mån
- 39 kr returporto
Betalningsalternativ i samarbete med Qliro
När du väljer att betala ditt köp med Qliro Konto eller Delbetalning accepterar du att Qliro behandlar dina personuppgifter. Se Qliros integritetspolicy för en närmare beskrivning av Qliros personuppgiftsbehandling.
Köp nu – Betala i januari
Du som har valt extra lång betaltid genom Qliro AB's kampanj "Köp nu - Betala i januari" kan läsa mer om villkoren nedan. Qliro AB kommer att samla dina köp i kampanjen ”Köp nu – Betala i januari” i en faktura som skickas ut via e-post i mitten av januari med förfallodag 2020-01-30. Uppläggningsavgiften är 39 kr per köptillfälle, inga övriga avgifter tillkommer. Du väljer själv om du vill delbetala eller betala hela beloppet direkt. Läs mer om Qliros villkor för kampanjen här.
Qliro Konto och Qliro Delbetalning
När du väljer delbetalning får du genast besked om din ansökan har beviljats och vi kan hantera ditt köp omgående. Skulle din ansökan inte bli beviljad kan du gå tillbaka och välja ett alternativt betalningssätt.
Du kan ha ett eller flera pågående delbetalningsköp och Qliro sammanställer dem på en månadsfaktura som skickas till dig via e-post i mitten av varje månad. Du kan när som helst under delbetalningstiden betala hela din kvarvarande skuld.
Qliros fullständiga villkor för konto och delbetalning hittar du här.
Se också Standardiserad Europeisk Konsumentkreditinformation.
Sales and Campaigns
If you have a rebate card or code you want to use, simply fill in the code at checkout and click "Activate". You will immediately be able to see the final price in the order overview.
Can I combine sales and gift cards?
Yes, you can! However, you cannot combine discounts with other discounts, or rebates, and already reduced items.
Where can I see the validity of my gift card?
You can find the validity of your gift card either in the email with which you received the e-gift card or on your physical gift cards.
Do you have a discount code I can use?
By following us on social media such as Facebook, Instagram, Twitter, and Snapchat, you are always the first to take advantage of our discounts and offers. We also recommend signing up for the newsletter so you don't miss a thing.
We use SSL (Secure Socket Layer) which is a security protocol for secure data transmission over the Internet (or other networks). The SSL protocol provides an encrypted channel between sender and receiver. Encryption ensures that no one can tamper with the data (message integrity). The SSL protocol uses digital certificates to verify the sender and/or recipient of the data transfer (Server Authentication)
- No charge
- Fast and safe
- 4,95€ return postage
Pay faster and more safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card associated with your PayPal account.
Customs and VAT
The prices on Nelly.com do not include local sales tax/VAT. These additional costs may be charged to you upon delivery.
Customers may be subject to additional charges in order to receive their package, depending on the destination. Such charges include Customs & Duty charges, VAT/local taxes, etc. These charges are not included in the price paid at checkout. Only the value of the item(s) and the delivery fee are paid at checkout, even though an estimate of said import charges may be provided for certain shipping destinations. Payment of these fees is the sole responsibility of the customer/buyer.
Customs and VAT
Depending on the parcel carrier, a notification email may be sent to the customer when additional charges have been calculated, prior to delivery. Such a notification will inform the customer of additional fees required. Alternatively, the customer may be contacted by phone. Only US orders under 800 USD and Australian orders under 1000 AUD (low-value orders) are eligible as Tax & Customs Free imports.
Once a parcel has entered the destination country, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. In case of forced Return-to-Sender due to unpaid additional fees, a nominative/penalty fee may apply on the sum refunded. If you require more information on this, please promptly contact our customer support team.
3Contact customer service
Ask Us a Question!
We'll do our best to reply to your query as soon as possible, within 48 hours, weekdays (Mon-Fri).
Doing some Christmas shopping?
We have extended our return period until New Year's!
We are currently experiencing particularly high demand at our warehouse, which can unfortunately result in longer delivery times. We apologize and want you to know we're working as fast as we can! <3 Nelly