Debit Cards

  • No charge
  • VISA, MasterCard or American Express
  • €9,95 return postage

We currently accept only VISA, MasterCard and American Express. When you pay with a debit card, the transaction is processed by our payment partner, Adyen, to ensure fast and secure payment.

Has my order been processed?

You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.

The purchase did not go through, but has it made a reservation anyway?

A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.

When will I receive reimbursement for my return?

From the date you sent your package, it can take up to 14 days for us to receive and process the return. You will receive a return confirmation email as soon as the return has been processed. The refund process is also started at that time. For orders paid for by credit card, this process will take 1-5 working days. Refunds are always made to the card that was used for purchase.

3Contact customer service

Ask Us a Question!

We don't have a phone number, but we'll be happy to help you via this contact form. We'll do our best to reply to your query as soon as possible, within 48 hours, weekdays (Mon-Fri).

If you have a complaint about a product or our service, then this is also the place for that. You will receive a confirmation that your complaint was received and you'll get a proper answer as soon as possible, although always within 14 days. If you do not agree to the answer, and we cannot come to a solution together, then you can put your complaint before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), or the European ODR Platform via this link.

We are currently experiencing particularly high demand at our warehouse, which can unfortunately result in longer delivery times. We apologize and want you to know we're working as fast as we can! <3 Nelly

From now on we only communicate in English but all other things remain the same! Please be aware that we will only respond to emails written in English.

Make sure not to give out any sensitive personal information, such as card number, account number, date of birth, or password.
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